Clinic Policies

What to expect for your next appointment:

New Patient Policy:

New Patients must complete the Health History Intake form a minimum 72 hours before appointment time. Failure to do so will result in the appointment being cancelled.

Please be on time :

Please arrive 5 minutes early for your appointment. We are enforcing a strict start and stop time policy. This will allow our therapists adequate time to clean and disinfect between each client and minimize client crossover. If you are late for your appointment, your treatment time will be reduced and you will be charged the full treatment fee.

Clean your hands

There will be a sanitizing station in the reception area where you will be required to sanitize your hands upon entering the clinic. Each treatment room also has a hand sanitiser. If you prefer to wash your hands upon entry that is also fine.

Air purification

In addition to proper ventilation within the office itself, we have added extra Air purifiers to each treatment room for one more layer of protection.

Emergency Osteopathic Appointments

Starting Jan 1, 2024 Full details coming soon!

Cancellation and Missed Appointment Policy

24 hour cancellation policy in effect and subject to the full treatment fee. Full treatment fee is also applied to missed appointments/no shows. Exceptions may be made due to illness as long as client calls minimum 2 hours before appointment time to allow us to try to fill the appointment spot. No shows and missed appointments due to illness will also be charged the full treatment fee as we did not have the opportunity to fill the appointment spot.

Holiday Policy

Any appointment booking made on a Statutory Holiday will be held with a valid credit card. Late cancellations (less than 24 hours), no shows and missed appointments on these days will be subject to the full treatment fee. No exceptions will be made (including illness), on Statutory Holidays as our team is kindly taking time away from their own family and friends to be in the office for your benefit.

Payment Policy

Clients are financially responsible for all charges regardless of insurance or benefit payments. Payment is due at time of service unless other payment arrangements have been made with us.

Gift Card Policy

Gift cards are non refundable

Thank you !

For complying with our regulation protocols,

After all, we are all in this together and your wellbeing is our first priority.